Delivery Information

Standard delivery charges and options

We deliver most items Monday to Saturday, 7.30am-6pm (although some of our carriers may deliver slightly earlier or later).

If you've ordered items that show delivery usually within 7 working days or items with a delivery time of 2 weeks or more, we'll call you to discuss delivery, unless we've given you the option to select a delivery date during checkout

If next working day or named day delivery is available for your order, we'll offer you these options at checkout. These options are available for Monday to Saturday delivery; order by 7pm previous day (order by 7pm on Saturday for delivery on the Monday). Hampers or pre-10.30am delivery is from Monday to Friday; order Hampers 12 noon the previous working day for next day delivery

We can't guarantee delivery within our usual timescales to a small number of remote rural areas.

Sorry, but we don't deliver to BFPO addresses

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible

On rare occasions, some items may be delivered outside the published timed windows.

 

International delivery

We now offer delivery of products from our website to international destinations. 

 

Contact us

  

Our service team can answer questions about the website, your orders and our delivery services. Please note though, that the team is English-speaking and can currently only respond to calls in English.

 

Delivery costs & lead times

  

A working day is Monday to Friday, excluding public holidays. These may vary according to country.

If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.

In some but not all instances, the recipient will need to sign for an international delivery; this depends on the local carrier and value of the order. We'd advise you assume that someone needs to be in to receive the parcel.

Please note that the Channel Islands and Northern Ireland count as UK, not International delivery.

 

 

 

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